Return & Exchange Policy

Return & Exchange Policy

Notice: No returns or exchanges on altered products

At Miss Mendoza, your complete satisfaction is our top priority. Therefore, we would like to clarify our return and exchange policy as follows:

• Returns or exchanges are accepted only by contacting us within 24 hours from the date of receiving the order.

• Items must be in their original condition, unused, and accompanied by the original invoice and full packaging.

• Custom orders (such as made-to-measure items or special sizes) are not eligible for return or exchange.

• The customer bears the shipping costs if there is no fault on the store’s part.

• If you receive an incorrect or damaged product, please contact us immediately within 24 hours so we can resolve the issue as quickly as possible.

For inquiries or support, please contact us via [WhatsApp number / email / social media channels].